General Terms and Conditions with Customer Information
Last updated: 25 January 2026
§ 1 Scope of Application and Provider Information
(1) These General Terms and Conditions (hereinafter referred to as “GTC”) govern the contractual relationship between:
Narrovosoft UG (haftungsbeschränkt)
Managing Director: Mei-Shin Wu-Urbanek
Hans-Knöll-Str. 6
07745 Jena
Germany
(hereinafter referred to as “Provider” or “we”)
and the consumers (hereinafter referred to as “Customer”) who purchase and use the interactive device (hardware) and the associated software application (app) through our online shop.
(2) A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity (Section 13 of the German Civil Code, BGB).
(3) Conflicting or deviating terms and conditions of the Customer shall not be recognised unless the Provider has expressly consented to their applicability.
§ 2 Subject Matter of the Contract and Scope of Services
(1) The subject matter of the contract is the sale of hardware (“Narratelica Device”) as well as the provision of the digital content and services required for its use (“Narratelica App” and AI Services).
(2) Functionality: The product utilises artificial intelligence (AI) to generate individual audio stories based on user inputs (keywords). The use of the hardware requires the mandatory installation of the app and an internet connection.
§ 3 Conclusion of Contract
(1) The product presentations in the online shop do not constitute a legally binding offer but rather a non-binding online catalogue.
(2) The Customer may add products to the shopping cart and make corrections therein. By clicking the “Order with obligation to pay” button (or a corresponding unambiguous wording), the Customer submits a binding order for the goods contained in the shopping cart.
(3) The contract is concluded when we accept your order by means of an order confirmation sent by email immediately upon receipt of your order, or by dispatch of the goods.
§ 4 Prices and Payment Terms
(1) The stated prices are total prices in euros and include the applicable statutory value-added tax.
(2) Any applicable shipping costs, which are separately indicated during the ordering process, shall be added.
(3) The Customer may use the payment methods displayed in the online shop (e.g. credit card, PayPal, SEPA direct debit). Payment is due immediately upon conclusion of the contract.
§ 5 Delivery and Shipping Terms
(1) Delivery of goods shall be made by shipment to the delivery address specified by the Customer within the European Union (EU).
(2) Should the ordered product be unavailable because we have not been supplied with the product by our supplier through no fault of our own, we may withdraw from the contract. In such event, we shall inform you without undue delay and, where applicable, propose the delivery of a comparable product or promptly refund any consideration already rendered.
§ 6 Retention of Title
The goods shall remain our property until the purchase price has been paid in full.
§ 7 Right of Withdrawal
Consumers are generally entitled to a statutory right of withdrawal.
Withdrawal Instructions
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall expire fourteen days from the day on which you or a third party designated by you, other than the carrier, takes physical possession of the last of the goods.
To exercise your right of withdrawal, you must inform us (Narrovosoft UG (haftungsbeschränkt), Mei-Shin Wu-Urbanek, Hans-Knöll-Str. 6, 07745 Jena, contact@narratelica.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods.
§ 8 Liability for Defects (Warranty) and Updates
(1) The statutory provisions governing liability for defects shall apply.
(2) Goods with digital elements: As our product consists of hardware and a digital component (software/AI integration), we are obligated not only to ensure that the hardware is free from defects at the time of delivery, but also to provide updates necessary to maintain the conformity of the goods with the contract for such period as the consumer may reasonably expect given the nature and purpose of the goods.
(3) The Customer shall be informed of available updates (e.g. via the app). If the Customer fails to install a provided update within a reasonable period, we shall not be liable for any defect that is solely attributable to the absence of such update.
§ 9 Special Provisions for AI-Generated Content (AI Disclaimer)
(1) Nature of AI content: The Customer acknowledges that the audio stories are generated by an artificial intelligence (Generative AI) in real time. Due to the technical nature of AI systems, the Provider cannot guarantee that the generated content will always be factually accurate, entirely free from logical inconsistencies, or free from repetitions (“hallucinations”).
(2) Safety filters: We employ industry-standard filtering mechanisms to prevent the generation of offensive, violence-glorifying, or discriminatory content (“safety layers”). However, a 100% filtering of all conceivable undesirable content cannot be comprehensively guaranteed based on the current state of technology.
(3) Educational purpose: The device is intended for entertainment and language development. It does not, however, replace a qualified educator or formal educational institution.
§ 10 Protection of Minors and Parental Supervision
(1) Contracts shall be concluded exclusively with persons of legal age (parents/legal guardians).
(2) Parental supervision: Although the device and the app are designed to be child-friendly, the decision regarding the suitability of the generated content for the specific child lies with the parents. We recommend accompanying children, particularly during initial use and when entering keywords.
§ 11 Limitation of Liability
(1) Claims by the Customer for damages shall be excluded. This exclusion shall not apply to claims for damages arising from injury to life, body, or health, or from the breach of material contractual obligations (cardinal obligations), as well as liability for other damages based on an intentional or grossly negligent breach of duty by the Provider, its legal representatives, or vicarious agents.
(2) Material contractual obligations are those whose fulfilment is necessary to achieve the purpose of the contract.
(3) In the event of a breach of material contractual obligations, the Provider shall only be liable for the foreseeable damage typical of the contract if such damage was caused by simple negligence, unless the Customer’s claim for damages arises from injury to life, body, or health.
(4) The provisions of the German Product Liability Act (Produkthaftungsgesetz) shall remain unaffected.
§ 12 Rights of Use in the Software and Stories
(1) The Customer shall receive a non-exclusive, perpetual right to use the app associated with the hardware and the generated stories for private, non-commercial purposes.
(2) The reproduction, distribution, or public communication of the generated audio files for commercial purposes is prohibited without our express consent.
§ 13 Final Provisions
(1) Contracts between the Provider and the Customer shall be governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). In the case of consumers, this choice of law shall only apply to the extent that the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence is not thereby withdrawn.
(2) The European Commission provides a platform for online dispute resolution (ODR), which is available at https://ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
End of General Terms and Conditions